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Unite the Union Members' Pay Claim for THE CO-OPERATIVE BANK P.L.C. 2025

5 February 2025

Unite the Union Members' Pay Claim for 

THE CO-OPERATIVE BANK P.L.C.

2024 - 2025

Claim produced 03 December 2024 11:18:20 

MAIN HEADINGS OF CLAIM

The claim on behalf of our members is for:

■   A Substantial Increase in Pay (across all grades)

■   Enhancements to the existing sick pay scheme

■   Agreement to continue to undertake Equal Pay Audits

■   Role Re-evaluation

■   Standby & Call Out Payments

ABILITY TO PAY

The parent company of THE CO-OPERATIVE BANK P.L.C. (THE CO-OPERATIVE BANK HOLDINGS P.L.C.) has had a very impressive financial performance. Our members must now be rewarded for the success they have contributed to. The following examples from the 12/2023 accounts prove that THE CO-OPERATIVE BANK HOLDINGS P.L.C. is well positioned to meet our request:

Key Figures from THE CO-OPERATIVE BANK HOLDINGS P.L.C. Accounts 12/2023

ACCOUNTS ITEM 2022 2023 % CHANGE
TURNOVER £755.9m £1.2bn 61.2%
TURNOVER PER EMPLOYEE £282,368 £368,744 30.6%

■   An increase in turnover of 61.2% to £1.2bn

■   An increased turnover per employee to £368,744

Key Figures from THE CO-OPERATIVE BANK HOLDINGS P.L.C. Accounts 12/2023

ACCOUNTS ITEM % CHANGE
PROFIT MARGIN FROM THE CO-OPERATIVE BANK HOLDINGS P.L.C. ACCOUNTS 12/2023 5.86%

■   A pre-tax profit of 5.86% of turnover

Our members therefore expect to share in this success, knowing full well that the CO-OPERATIVE BANK HOLDINGS P.L.C. can comfortably meet this claim in full.

THE COST OF LIVING

Year-on-year rises in the cost of living are a direct hit to the livelihoods of Unite members. While THE CO-OPERATIVE BANK P.L.C. can plan to offset the inflation of its operating costs, this option is not open to our members outside of this claim. The evidence below proves that the Bank must significantly increase rates of pay in this year's pay round. 


The UK's Retail Prices Index (RPI) increased to 3.4% in the year to October 2024.


Retail Prices Index (RPI) Changes for the 12 months to October 2024.¹

RPI BASIC ITEMS² THIS YEAR
ALL ITEMS 3.4%
Alcohol & tobacco 4.8%
Clothing & footwear 7.1%
Leisure Services 5.7%
Fares & other transport costs 6.2%
All services 5%

Source: Office for National Statistics, November 2024 

Transport Costs

The cost of transport has increased 6.2% over the last year. This is higher than the UK's overall RPI figure. 


Transport is a basic amenity and transport inflation creates unavoidable costs, including an increase in the cost of getting to and from work. As with other core expenses, such essential travel takes up a greater proportion of our members' earnings than it does for higher paid staff within the organisation.

ITEMS OF THE CLAIM

A Substantial Increase in Pay

On the grounds set out above, our members are demanding a substantial pay increase above inflation in both grades C and D.

Enhancements to Sick Pay Scheme

Our claim calls for further enhancements to the sick pay scheme, which is not currently sufficient to always protect our members' finances when they fall ill. Full occupational sick pay is only available after 5 years’ service. We believe this is inequitable for younger workers, and those with shorter service who are no less loyal and hardworking. 


We are also keen to discuss the current application of the existing sick pay provisions. The indication of potential options meeting (which may result in dismissal) is frequently made long before full sick pay has been exhausted, which questions the true value of the current sickness benefit. 


This is not only bad for Unite members, it is also bad for the organisation. Exposing employees to financial risk in times of illness has negative impacts on morale and staff retention. Furthermore, studies have shown that failure to provide sufficient extra-statutory sick pay can have adverse effects on productivity by encouraging presenteeism (ill workers attending work).¹


Conversely, providing a decent level of sick pay can significantly boost productivity and increase profitability.²

Agreement to Undertake Equal Pay Audits

Our members wish to see the Bank continuing the practice of undertaking a gender based equal pay audit post ASR. 

In addition, as per the recent announcements made by the government, we are keen to see the practice further extend to the issues of disability and race as soon as possible.


The audits should continue to be organisation wide and must have the active involvement of Senior Union Reps.



As a minimum, these audits should:

■   Identify any differences in pay

■   Investigate the causes of any differences in pay

■   Eliminate any instances of unequal pay that cannot be justified.

Role Re-evaluation

The Bank has contracted significantly in recent years, and staff have adapted to absorb work previously done by others. Many staff are no longer confident their role descriptions accurately reflect what they actually do, and are consequently unsure if their pay is fair and equitable. It has been a number of years since a full role evaluation was undertaken, and we believe it is now overdue. We request the Bank recognise this disconnect and commit to undertake a full role evaluation. 

Standby & Call Out Payments 

Whilst there was some movement on this issue last year, there still remains significant room for improvement and a need to address the legacy disparities.

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In times of difficulty, trades union membership is vital Join here - https://join.unitetheunion.org/
15 December 2023
We’d like to thank all members who completed the annual pay survey, and as always your feedback has shaped the pay claim which was submitted to the Bank, details of which can be seen on the news section of our website – www.unite-at-the-co-op-bank.co.uk . Your Senior Unite representatives have recently met with Co-operative Bank negotiators to discuss the pay claim for 2024. The offer has been discussed with our reps committee, and we are putting the following offer to you with a recommendation to accept. The proposed offer is detailed in full below. The pay ballot for Unite members will be open between 14th Dec – 5th Jan so you can have your say on Pay 2024 – co-operative-bank-pay-ballot .
9 January 2023
We’d like to thank all members who completed the Unite Annual Pay Survey, as well as our recent Cost of Living Survey - as always your valuable feedback has shaped your Unite pay claim. A copy of the 2023 Pay claim was emailed to all members for whom we have an email address, but can also be seen in the news section of our website – www.unite-at-the-co-op-bank.co.uk . Your Senior Unite representatives have recently met with Bank negotiators to table your pay claim for 2023. The resulting offer has been discussed with your reps committee, and we are putting the following offer to you for your consideration. Overall there are positives, however the proposal is complex and has a variety of outcomes depending on your individual circumstances. Therefore we feel that we are not in a position to make a recommendation on whether you should accept or reject the offer, but you need to read the detail below carefully to understand the impact on you before deciding how you wish to vote. The Bank’s communications on ASR provide both a calculator and worked examples to show how the proposed changes will affect you. The pay ballot for Unite members will be open between Mon 16 th – Fri 27 th Jan, and you can cast your vote here - https://www.surveymonkey.co.uk/r/Unite_ASR_2023 You can join Unite online here - Join Online | Unite The Union
7 December 2022
Unite the Union Members' Pay Claim for THE CO-OPERATIVE BANK P.L.C.
6 December 2021
We’d like to thank all members who completed the annual pay survey, and as always your feedback has shaped the pay claim which was submitted to the Bank, details of which can be seen on the news section of our website – www.unite-at-the-co-op-bank.co.uk . The Bank continues to face significant cost issues, however after several loss-making years, it looks like we might have finally turned the corner. So along with discussions on pay, we have once again proposed additional benefit items for consideration to enable the business to further improve your terms and conditions. Your Senior Unite representatives have recently met online with Co-operative Bank negotiators to discuss the pay claim for 2022. The offer has been discussed with our reps committee, and we are recommending the following offer to you. PROPOSED PAY IMPROVEMENTS Band C and D colleagues We have argued for several years that low percentage increases in the overall pay pot do not allow for significant differentiation between performance ratings. Whilst the financial position of the Bank is improving, the turnaround is still at an early stage. So, the Bank have offered – an across the board 3% increase for bands C and D for all staff with a rating of ‘working towards’ or above. This is a welcome improvement on recent years, but recognises that any differentiation that could be achieved with a pay pot of 3% is relatively small. Band B colleagues A pay budget increase of 3.0%has also been set for the band B population. Individual increases will be determined by leader discretion as previously. PROPOSED CHANGES TO REWARD Ethical Workplace Following the joint work that has been undertaken in this area throughout 2021, both parties will continue to work to embed the Ethical Workplace and Culture pillar. This includes: Following on from the joint training initiative on workplace bullying, both Unite and the Bank commit to further development and support for leaders to help them to identify and appropriately support colleagues. For the Bank to be truly ethical, Unite believes that performance feedback needs to be ‘bottom up’ as well as ‘top down’. After discussions, the Bank propose to further embed “how” as part of the performance management process, by continuing to develop 360 feedback within CoreHR, to enable staff feedback on manager performance. The lack of a half-year appeals process has been disadvantageous to staff, so we are pleased that the Bank has agreed to reintroduce a mid-year appeals process to give staff the opportunity to formally challenge their performance rating prior to the End of Year process. Multiskilling Members in the Contact Centres have raised the issue of multiskilling with Unite, and as part of pay negotiations, the Bank are proposing a new pay model for multiskilled roles. This will replace the Bi Annual Policy. The Bank acknowledges that fraud multiskilling may not be for all and whilst all colleagues will be offered the opportunity to undertake the training, they will also have the opportunity to opt out. It is proposed to move all staff currently signed off in at least one of the three fraud skills (Disputes, Falcon, Detica) to the DR2 Customer Service Specialist roles with a resulting salary increase as follows (Salaries for Part time staff will be pro-rated as approporiate): All 3 – move to minimum £20,000 (this is the reference point for DR2) 2 skills – move to minimum £19,500 1 skill – move to minimum £19,000 2021 Bonus Initial discussions have taken place, and the Bank has assured Unite that it is confident of being able to pay improved bonuses is 2022. Payments are dependent on performance against the Bank scorecard and are subject to individual performance as well as Board approval and Regulator non-objection, which can only be given when the full year results have been published. Further details will be provided as soon as possible. Pay Ballot A ballot of Unite members will run from lunchtime on Mon 6 th Dec to 5pm on Fri 17 th Dec. Please look out for details of the ballots in your email in-box, and on the intranet. If accepted, the proposed changes to pay will be applied to the April payroll, backdated to April 1 st . Details of the ballot will be posted on our website, as well as the result when the ballot has closed ( https://www.unite-at-the-co-op.org.uk/ ). Your negotiators and reps committee feel they are able to recommend this offer, however the decision to accept or reject the offer lies with you, our members. Please take the time to cast your vote. Unite Senior Reps  Jane Lewis & Dave Williams
6 December 2021
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