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Unite the Union Members' Pay Claim for THE CO-OPERATIVE BANK P.L.C.

7 December 2022

Unite the Union Members' Pay Claim for 

THE CO-OPERATIVE BANK P.L.C.

2022 - 2023

Claim produced 20 October 2022 12:31:56

CURRENT PAY CONTEXT

Finance & Legal Sector

Median Earnings in ASHE

Earnings for full-time employees in the UK are recorded by the Annual Survey of Hours and Earnings (ASHE). The most common method of recording pay in ASHE is the median rate (the mid-point where half employees are above and half are below).


The evidence from ASHE proves that the weekly wage for full time workers in THE CO-OPERATIVE BANK HOLDINGS LIMITED needs to increase.

The Cost of Living

Year-on-year rises in the cost of living are a direct hit to the livelihoods of Unite members. While THE CO-OPERATIVE BANK P.L.C. can plan to offset the inflation of its operating costs, this option is not open to our members outside of this claim. The evidence below proves that the employer must significantly increase rates of pay in this year's pay round. 


The UK's Retail Prices Index (RPI) increased to 12.6% in the 12 months to September 2022.


Retail Prices Index (RPI) Changes for the 12 months to September 2022¹

RPI BASIC ITEMS² LAST YEAR THIS YEAR
ALL ITEMS 4.9% 12.6%
Food 0.9% 14.3%
Electricity 5.8% 54%
Clothing & footwear 9.3% 15.2%
Fares & other transport costs 6.2% 19.2%
Household goods 7% 13.8%
All services 3% 15.4%

Source: Office for National Statistics, October 2022

Food Costs

The Office of National Statistics (ONS) has recorded that the cost of food has increased 14.3% over the last year.


This is higher than the UK's overall RPI figure.


As with other basic amenities, food price inflation creates unavoidable costs. Such items also take up a greater proportion of our members' earnings than they do for those on higher pay.

Transport Costs

The cost of transport has increased 19.2% over the last year.


This is higher than the UK's overall RPI figure. 


Transport is a basic amenity and transport inflation creates unavoidable costs, including an increase in the cost of getting to and from work. As with other core expenses, such essential travel takes up a greater proportion of our members' earnings than it does for higher paid staff within the organisation.

Electricity

ONS data shows that the cost of paying for electricity has increased by 54% over the last year.


This is higher than the UK's overall RPI figure.


These bills are a significant expense for our members, who have no choice but to meet the additional costs from elsewhere in their budgets.

Housing Costs

In September 2022 the Bank of England increased interest rates by 0.5%. This is likely to have an ongoing knock on effect with major banks and building societies increasing their lending rates.³

Mortgage Rates

Average mortgage rates now stand at 5.4% up from 4.41% in October 2021 - an increase of 0.99%, adding a further unavoidable burden upon many of our members.


ABILITY TO PAY

The parent company of THE CO-OPERATIVE BANK P.L.C. (THE CO-OPERATIVE BANK HOLDINGS LIMITED) has had a very impressive financial performance. Our members must now be rewarded for the success they have contributed to. The following examples from the 12/2021 accounts prove that THE CO-OPERATIVE BANK HOLDINGS LIMITED is well positioned to meet our demands:


Key Figures from THE CO-OPERATIVE BANK HOLDINGS LIMITED Accounts 12/2021

ACCOUNTS ITEM 2020 2021 % CHANGE
TURNOVER £491.5m £521.5m 6.1%
TURNOVER PER EMPLOYEE £170,069 £198,289 16.6%
PRE-TAX PROFIT -£103.7m £31.1m back in profit
PROFIT PER EMPLOYEE -£35,882 £11,825 back in profit

■   An increase in turnover of 6.1% to £521.5m

■   An increased turnover per employee to £198,289

■   An increase in Pre-Tax profits to £31.1m

■   A rise in profit generated per employee of back in profit

ACCOUNTS ITEM % CHANGE
PROFIT MARGIN FROM THE CO-OPERATIVE BANK HOLDINGS LIMITED ACCOUNTS 12/2021 5.96%

■   A pre-tax profit of 5.96% of turnover

Our members therefore expect to share in this success, knowing full well that THE CO-OPERATIVE BANK HOLDINGS LIMITED can comfortably meet this claim in full.

DETAIL OF CLAIM

INTRODUCTION

Unite is pleased and relieved that the Bank has finally turned the profit corner, and the additional pay rises have been very welcome. However, we continue to maintain the very difficult circumstances which we have endured for over 10 years have had a profound and long lasting impact on the pay and working life of Bank employees. Our members have understood the need for change to make the business sustainable in the long term, but there is still significant ground to make up in terms of remuneration. Coupled with the current cost of living crisis, increasing levels of inflation and difficulties recruiting and retaining staff, we make no apology for the earnest requests we are asking the business to consider for 2023 –

PAY

  1. Inflation is rising rapidly. The cost of living is under sustained pressure. Unfortunately last years’ pay increase was quickly overshadowed by the rate of inflation. Unquestionably all staff need a real, substantial and above RPI pay increase. Particular attention needs to be given to those at the lower end of the pay scales. 
  2. In line with Unite policy we request that any pay increase be delivered across the board for all groups of staff, at the same percentage rate.
  3. Reintroduction of a process to move staff towards pay reference in a reasonable time frame. For many, pay reference has been an unattainable goal for a long time, which is clearly unjust and undermines the concept of the ‘rate for the job’.
  4. Reintroduction of pay band minima and maxima, the lack of which continues to undermine staff confidence in the reward system. 
  5. Pay disparities between existing and new staff create a perpetual unfairness and a continuous feeling of being undervalued. Many long serving staff have complained to us about having to train new starters who are already earning more money than them to do the same job. Not only does it feel unfair, those pay disparities are the perpetuated into the future as there is no mechanism for equalising pay other than performance. In effect, longer term staff never catch up. Once again, we continue to seek urgent discussions with a view to resolving this issue. 
  6. Our members who are significantly above their pay reference, have been frustrated at not receiving a full rise for their given performance rating. We request a lump sum payment equating to the remainder of the rise they would have received if they had not been constrained by their pay position.
  7. We believe that bonus payments must to be more generous than in recent years, and need to be used by the business to signal increased confidence in the future. Notwithstanding all of the above, we would welcome further discussions regarding future variable pay / bonus arrangements. 
  8. In the current serious economic circumstances, it is imperative that no member of staff should receive a ‘zero’ pay increase.

TERMS AND CONDITIONS

  1. Positive changes to sick pay entitlement / reducing the amount of time it takes to reach maximum entitlement. Current provision for staff with less than 5 years’ service is inadequate and does not give enough support in the case of serious illness. In addition, the provision of Income Protection is only available to staff who have been absent from work for 52 weeks, which means there is a gap in provision for staff with less than 5 years’ service. 
  2. 360 performance feedback to become mandatory - from an ethical standpoint, staff should be able to rate how well their managers are doing on an annual basis. At the present time performance feedback is only done on a top down basis, which affords no opportunity for constructive bottom up feedback. We appreciate that the introduction of such a facility may cause concern, but if appropriately constructed and implemented would further increase management capability and enhance performance and confidence across the business. 
  3. Increased pay transparency for Band B’s. The lack of transparency is undermining confidence.
  4. Reintroduction of staff loans and mortgages for the benefit of staff, and the Bank through increased business. Given the current economic conditions, this could be another avenue to providing financial support for staff. We consider that such a provision would be highly valued by those that may use it, and would be a benefit in recruiting and retaining staff as very few organisations offer this now. 
  5. Homeworking allowance to be introduced. The additional expenses incurred whilst working from home are rising exponentially during the cost of living crisis, and are set to get worse. We feel that the Bank needs to recognise the increasing impact of the cost of homeworking, as well as the recent withdrawal of the tax allowance.
  6. Single Parent / Carer Banked time provision (see Appendix 1) – we believe such an ethical provision would be highly valued by those that may need it, and would be another benefit in recruiting and retaining staff. 
  7. Provision of free sanitary products in Bank premises (for more detail, see - https://www.heygirls.co.uk/private-sector/).
  8. Reintroduction of paid Public Duty Leave, in line with the community values of the Bank and the desire of staff to give back to society. 
  9. The level of reorganisation across the Bank in the last few years has led to substantial changes in roles and workloads. We have included 2 questions related to this issue in our annual pay survey (specifically 1. Does your role description reflect what you do, & 2. Does your pay reflect the work that you do). We believe a re-evaluation of all roles is long overdue, and now is an appropriate time to start that work to ensure role descriptions and grades accurately reflect the work being done.
  10. Increase in pension contributions to give staff added security about their retirement.
  11. Development of Mental Health and Wellbeing Policies.
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© 2022 - Unite the Union

24 February 2025
Unite at the Co-operative Bank
6 February 2025
Unite at the Co-operative Bank
5 February 2025
Unite the Union Members' Pay Claim for THE CO-OPERATIVE BANK P.L.C.
26 March 2024
In times of difficulty, trades union membership is vital Join here - https://join.unitetheunion.org/
15 December 2023
We’d like to thank all members who completed the annual pay survey, and as always your feedback has shaped the pay claim which was submitted to the Bank, details of which can be seen on the news section of our website – www.unite-at-the-co-op-bank.co.uk . Your Senior Unite representatives have recently met with Co-operative Bank negotiators to discuss the pay claim for 2024. The offer has been discussed with our reps committee, and we are putting the following offer to you with a recommendation to accept. The proposed offer is detailed in full below. The pay ballot for Unite members will be open between 14th Dec – 5th Jan so you can have your say on Pay 2024 – co-operative-bank-pay-ballot .
9 January 2023
We’d like to thank all members who completed the Unite Annual Pay Survey, as well as our recent Cost of Living Survey - as always your valuable feedback has shaped your Unite pay claim. A copy of the 2023 Pay claim was emailed to all members for whom we have an email address, but can also be seen in the news section of our website – www.unite-at-the-co-op-bank.co.uk . Your Senior Unite representatives have recently met with Bank negotiators to table your pay claim for 2023. The resulting offer has been discussed with your reps committee, and we are putting the following offer to you for your consideration. Overall there are positives, however the proposal is complex and has a variety of outcomes depending on your individual circumstances. Therefore we feel that we are not in a position to make a recommendation on whether you should accept or reject the offer, but you need to read the detail below carefully to understand the impact on you before deciding how you wish to vote. The Bank’s communications on ASR provide both a calculator and worked examples to show how the proposed changes will affect you. The pay ballot for Unite members will be open between Mon 16 th – Fri 27 th Jan, and you can cast your vote here - https://www.surveymonkey.co.uk/r/Unite_ASR_2023 You can join Unite online here - Join Online | Unite The Union
6 December 2021
We’d like to thank all members who completed the annual pay survey, and as always your feedback has shaped the pay claim which was submitted to the Bank, details of which can be seen on the news section of our website – www.unite-at-the-co-op-bank.co.uk . The Bank continues to face significant cost issues, however after several loss-making years, it looks like we might have finally turned the corner. So along with discussions on pay, we have once again proposed additional benefit items for consideration to enable the business to further improve your terms and conditions. Your Senior Unite representatives have recently met online with Co-operative Bank negotiators to discuss the pay claim for 2022. The offer has been discussed with our reps committee, and we are recommending the following offer to you. PROPOSED PAY IMPROVEMENTS Band C and D colleagues We have argued for several years that low percentage increases in the overall pay pot do not allow for significant differentiation between performance ratings. Whilst the financial position of the Bank is improving, the turnaround is still at an early stage. So, the Bank have offered – an across the board 3% increase for bands C and D for all staff with a rating of ‘working towards’ or above. This is a welcome improvement on recent years, but recognises that any differentiation that could be achieved with a pay pot of 3% is relatively small. Band B colleagues A pay budget increase of 3.0%has also been set for the band B population. Individual increases will be determined by leader discretion as previously. PROPOSED CHANGES TO REWARD Ethical Workplace Following the joint work that has been undertaken in this area throughout 2021, both parties will continue to work to embed the Ethical Workplace and Culture pillar. This includes: Following on from the joint training initiative on workplace bullying, both Unite and the Bank commit to further development and support for leaders to help them to identify and appropriately support colleagues. For the Bank to be truly ethical, Unite believes that performance feedback needs to be ‘bottom up’ as well as ‘top down’. After discussions, the Bank propose to further embed “how” as part of the performance management process, by continuing to develop 360 feedback within CoreHR, to enable staff feedback on manager performance. The lack of a half-year appeals process has been disadvantageous to staff, so we are pleased that the Bank has agreed to reintroduce a mid-year appeals process to give staff the opportunity to formally challenge their performance rating prior to the End of Year process. Multiskilling Members in the Contact Centres have raised the issue of multiskilling with Unite, and as part of pay negotiations, the Bank are proposing a new pay model for multiskilled roles. This will replace the Bi Annual Policy. The Bank acknowledges that fraud multiskilling may not be for all and whilst all colleagues will be offered the opportunity to undertake the training, they will also have the opportunity to opt out. It is proposed to move all staff currently signed off in at least one of the three fraud skills (Disputes, Falcon, Detica) to the DR2 Customer Service Specialist roles with a resulting salary increase as follows (Salaries for Part time staff will be pro-rated as approporiate): All 3 – move to minimum £20,000 (this is the reference point for DR2) 2 skills – move to minimum £19,500 1 skill – move to minimum £19,000 2021 Bonus Initial discussions have taken place, and the Bank has assured Unite that it is confident of being able to pay improved bonuses is 2022. Payments are dependent on performance against the Bank scorecard and are subject to individual performance as well as Board approval and Regulator non-objection, which can only be given when the full year results have been published. Further details will be provided as soon as possible. Pay Ballot A ballot of Unite members will run from lunchtime on Mon 6 th Dec to 5pm on Fri 17 th Dec. Please look out for details of the ballots in your email in-box, and on the intranet. If accepted, the proposed changes to pay will be applied to the April payroll, backdated to April 1 st . Details of the ballot will be posted on our website, as well as the result when the ballot has closed ( https://www.unite-at-the-co-op.org.uk/ ). Your negotiators and reps committee feel they are able to recommend this offer, however the decision to accept or reject the offer lies with you, our members. Please take the time to cast your vote. Unite Senior Reps  Jane Lewis & Dave Williams
6 December 2021
Verbatim Comments - Unite Pay Survey 2022
4 November 2021
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